Terms and Conditions

While we strive to keep as complete an inventory as possible, at times we will be out of stock of items when they are ordered. Often this will not affect timely order fulfilment. However, if an extended delay in processing your order arises, we will notify you with an estimated delivery time.

Items will be dispatched once payment is reflected on our bank account and items are in stock - the bank account to deposit the funds into will be made available during the checkout process.

Returns - Our primary goal is customer satisfaction. We want you to be happy with items you purchase from us. However, if you wish to return an unused item, we offer the following guidelines.

Nearly all items purchased through our website are returnable within 30 days for a refund, subject to the following conditions:

  • A R50.00 re-stocking fee and 10% of the value in the first 30 days
  • Item(s) must be in original un-opened packaging
  • The original invoice is required for all returns 
  • Return shipping charges are not refundable
  • Returns on items with free shipping will be refunded for the purchase price less the shipping cost originally incurred to send you the items
  • Electrical parts/components and decals are not returnable
  • Certain non-stocking items may not be returnable.
  • You must contact us for a Return Authorization before returning any item
  • Refunds will be issued in the same method of payment as the original payment. 
  • Please take not that any items ( i.e. cable / wire / rods / aluminium) that are CUT TO SIZE are NON-RETURNABLE and NON-REFUNDABLE.

Lost, stolen or damaged goods whilst in transit are not covered. Please contact us if you wish us to obtain an insurance quote prior to paying for your order.

Shipping charges ARE NOT refundable, unless an item was shipped to you in error. Manufacturer's warranties almost never cover shipping charges. In the event that an item requires warranty service, you will be responsible for all shipping charges to and from the warranty service centre. Returns on items with free shipping will be refunded for the purchase price less the shipping cost originally incurred to send you the items.

Electrical parts/components are subject to internal damage that may not be apparent or tested for. Such damage can be the result of improper installation or subjecting the part to adverse environmental conditions (heat, static electricity). The item may appear to function properly, but it's life may be shortened or the item may suffer from intermittent failures. For this reason, all electrical parts/components are NON-REFUNDABLE.

Examine all goods upon receipt for possible shipping damage, and report any such damage to the carrier immediately. The carrier is responsible for any loss or damage incurred while being shipped.

By purchasing any product from Hobbytronics, you agree to take full responsibility for the use of the product and you agree to waive all liability for any injury or financial loss that may be caused as a result of the operation of the product.

Please contact us if you have any questions regarding the possibility of the return of any item.


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